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Shipping Rates and Policies
Shipping Rates and Policies
GoldenroseUSA.com ships to Continental U.S., Alaska, Hawaii, PO Boxes, and APO / FPO addresses. GoldenroseUSA.com does not ship to international locations.
FREE Shipping Promotions
Orders qualifying for FREE shipping are shipped via our Standard Shipping service only.
FREE shipping is awarded when the merchandise total (excluding taxes and gift cards purchased) is over the dollar amount in the promotional copy. All denominations of Gift Card purchased-only orders ship FREE
FREE or discounted shipping is available in the continental U.S. only, and excludes PO Boxes and oversized packages.
Shipping Methods, Costs, and Delivery Times
Shipping Method
Shipping Cost
GoldenroseUSA Processing Time
Carrier Transit Time
TOTAL DELIVERY TIME
Standard Shipping
$5.95
1 to 2 business days
1 to 6 business days
2 to 8 business days
UPS 2nd Day Air
$9.95
1 to 2 business days
2 business days
3 to 4 business days
UPS Next Day Air
$16.95
1 to 2 business days
1 business day
2 to 3 business days
Standard Shipping:
Available for shipments to Continental U.S., Alaska, Hawaii, U.S.Territories, PO Boxes, and APO / FPO addresses
Standard Shipping carriers are UPS and USPS
Standard Shipping is the only Shipping Method available for shipments to U.S.Territories, PO Boxes, and APO / FPO addresses
All orders containing Hazardous Materials must be shipped via Standard Shipping and cannot be shipped to all addresses
Standard Service for Gift Card-only orders is First Class US Mail
UPS 2nd Day Air and UPS Next Day Air:
Available for shipments to continental U.S., Alaska, and Hawaii only
Orders containing Hazardous Materials cannot be shipped by air transport
GoldenroseUSA Processing Time:
Orders received by 12PM CST (Monday-Friday) are normally processed the same day
Orders received after 12PM CST or on Saturday and Sunday are normally processed the next business day
Shipping Cost:
Some over-sized and/or over-weight items will incur an additional $3.00 fee
Shipping Restrictions
Not all Shipping Methods are available for all shipping addresses. Refer to chart above for available Shipping Methods for your address. Hazardous Materials cannot be shipped to all shipping addresses.
Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials items include aerosol products, some alcohol-based products, and others (e.g., nail polish, and products containing flammable, volatile, or corrosive chemicals have this restricted status.
The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations, and cannot be shipped to all addresses.
All orders containing Hazardous Materials items must be shipped via Standard Service to the Continental U.S. only
Orders containing Hazardous Materials cannot be shipped UPS 2nd Day Air or UPS Next Day Air
Returns
We are dedicated to bringing you a wonderful shopping experience, We are confident you'll find our products to be of the highest quality. If you are not completely satisfied with a product, you may return it to our warehouse for a complete refund or you can visit our store for an exchange or in-store credit.
To return/exchange a product to the GoldenroseUSA.com
Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:
Golden Rose Cosmetics
GoldenroseUSA.com Returns Department
670 Chicago Ridge Mall Drive
Chicago Ridge, IL 60415
When you return a purchase, please keep these important points in mind:
* Products should be returned within 30 days from date of purchase.
*All items must be unused and sealed in its original package. We can not accept any damaged, used or opened merchandise. Please ensure that any stickers remain attached to the product and that it is returned in its original package. Please send us an email to sales@goldenroseusa.com if you would like to return your item and we will issue a return ticket.
* Shipping/handling fees and gift option charges are refunded only if the product is defective, being recalled, or was misshipped by goldenroseUSA.com.
* We cannot accept CODs for returned merchandise.
* In the case of shipping damages, please contact the carrier or our customer service department within 24 hours.
* Credit will always be issued to the same credit card to which they were charged.
* We will issue a refund within 30 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.
* DO NOT RETURN ITEMS TO GOLDENROSEUSA.COM BY AIR MAIL - The U.S. Department of Transportation (USDOT) restricts air shipment of hazardous materials items that could contribute to a fire or other mishap on board an aircraft. Aerosol products in pressurized spray containers (e.g., deodorant, some perfumes) and products containing flammable, volatile, or corrosive chemicals (e.g.,nail polish, nail polish removers) have this restricted status. All of these products must be returned via a ground shipping service. Again, please do not ship items to GoldenroseUSA.com by air.
